I have had the pleasure of having my teams work with Mary on numerous occasions and can honestly say the programs Mary teaches are by far the most practical, common sense approach to improving the customer experience. Both internal and external customers will see a benefit starting the first day your employees begin the program. Mary creates the most unique and fun learning environment that had our employees laughing and eager to put their new skills into practice.

Joseph Campbell - Vice President of Color Group at Atlantic Packaging, Assured Automotive

I’ve worked with Mary for many years in a variety of roles, including General Manager of Formet Industries. Mary is smart, intuitive and extremely talented at maximizing personal and team performance through leadership development, coaching, collaboration, ownership, and accountability. I guarantee it because I’ve seen it happen, and I recommend Mary to every one of our General Managers within Cosma. The feedback that I receive from people that utilize Mary is always the same – she is the best coach that they’ve ever come across.

Bob Tyssen - Director Materials, Logistics & Operations, Cosma International

Mary has an uncanny ability to connect with our staff and provide position specific (real world) learnings that are immediately actionable. Staff have conveyed that this is the most helpful and useful training that they have ever attended. Mary has become much more than a training resource for Assured……I consider her an integral part of the Assured Team!!

Tony Canade - President, Assured Automotive

Mary DiCaro has been a mainstay of the Magna Training Program for many years. She makes understanding the principles of leadership and effective communication easy to learn through her energetic and enlightening seminars. The stickiness of her training methods makes the importance of her message hard to forget.

Jim Stratton - former Director of Training and Development, Magna International

Mary is not a commodity as a professional educator. She has the capability to read people and communicate with them in their own style. She has an exceptional ability to get to the bottom of what we need as a group, and she is there to hold us to what we say we’re going to do. Her level of care and accountability is rare.

Mike Bell – VP Land Development, Mason Homes

Mary DiCaro is an inspiring teacher. She has helped me bring leaders from across our organization together to work as a cohesive group in support of new directions. With Mary’s assistance we quickly became a high performance team that knew and understood each others’ strengths and could call upon the right talents to overcome any challenge. Through her coaching she has helped me understand my own strengths and how to best work with and bring out the best in the team members around me.

Kant Trivedi - Chief Operating Officer, Corsential a division of Greenwich Associates

Working with Mary was a wonderful and unique experience. A great combination of theoretical and practical learning in a safe, professional and entertaining atmosphere. Most importantly, we have the tools to ensure that what took place in the 3 sessions gets translated into our daily routine and our way of doing business and our culture.

Naguib Gouda – President, Career Edge Organization

Our Customer Service team did the True Colours workshop during a pretty stressful time – the team needed something to pull together and help shift their perspective in how they viewed and dealt with the challenges we were facing. The workshop was outstanding! Mary DiCaro is a fabulous facilitator. Her energy and knowledge is unmatched. Without exception everyone said it was the best workshop they had ever attended!

Heather Milburn – Project Owner, Financial Services Centre

Mary DiCaro’s passion and talent combine to create a learning environment that is engaging and our employees always rave about the wonderful experience they have when attending her workshops.

Nancey Adamson – Human Resources Manager, Humber College

Through her customized training programs, Mary was able to enlighten us all to better understand one another by showing us how to maximize our effectiveness and achieve greater results. The impact to productivity was immediate, causing employee engagement and satisfaction ratings to rise to record levels! I owe a great deal of the success of the teams I have managed, both at Bell and at Lafarge, to Mary!

Chris Shier – Head of Credit Management, Lafarge Tarmac Limited, Portland House, Solihull. Birmingham, United Kingdom

I just wanted to congratulate you on a job well done! You were one of the better speakers the CMA district has engaged to help educate people about the benefits of networking – definitely an area most of us can brush up on. You really drove the key points home tonight – we were very impressed! We look forward to having the opportunity to host other events with you.

Candace Markovitch – Partner, The Mason Group

You did a fantastic job presenting ‘The Art of Networking.’ This was my second time seeing you present through the CMA, and it was my first experience that motivated me to come out to see you again. Networking was not something I saw as fun and interesting (being a green personality type), but you made it well worthwhile. You are very professional! I normally do not go out of my way to make comments or compliments, but in your case, it is warranted. You are a refreshing change from the norm. Excellent work! Keep it up.

Inti Ali, CMA – Senior Manager, Accounting and Planning, Dome Productions

Mary has demonstrated the ability to assess, listen, communicate, and guide our leaders during the many training and coaching sessions conducted. Her expertise, sense of humour, quick wit and ability to challenge participants perceptions compliments the learning experience. I do not hesitate to contact her for guidance to address tenuous situations.

Karen Robinson – Human Resources Department Leader, Modatek Systems

I attended your presentation – The Power of CHOICE. Thank- you for providing an informative (not to mention entertaining) experience. It’s been a while since I’ve heard a motivational speaker that really wowed me!

Monique Cadrogan – Administrative Assistant, Deloitte Management

Mary’s training sessions are well-balanced with insight and humor. She is a master at getting active participation and in providing valuable insight in human behavioral traits and communication styles. The Colours training is an ongoing staple in supporting our Company’s philosophy of integration and communication.

Scott Cole – Chairman and CEO, Cole Engineering Group Ltd.

Without exception, the feedback we received from the Developing Leaders program participants at the Ministry of Transportation has been tremendous! You were able to fully connect with participants because of your depth of understanding of the subject and ability to translate concepts in a meaningful and relevant way. Your delivery was outstanding and your humour memorable!

Kristina Jason - HR Business Advisor, Ministry of Transportation, Strategic Human Resources Branch

Mary is a results oriented business trainer and coach. Her ability to intuitively assess her audience and their needs, impacted our group quickly, resulting in a demonstrated and lasting increase in elevated service outcomes to our customer service quality level.

Lisa Beck - Director Human Resources, Fresenius Kabi Canada Calea Ltd. & Pharmaceutical Partners of Canada